Frequently Asked Questions

Downloading/Installing

1.  How do I download and install a program?
2.  I'm having trouble downloading a program.
3.  When installing, I get an error stating that the archive is corrupt.
4.  How is the software updated?
5.  When I install a new version over an old one, the installer reports that an .EXE file could not be overwritten.
6.  How should I install a program to a new location or machine?
8.  Can I install the program on a network drive?
9.  Can the installation program be run from a network location?
10.  How do I uninstall the software?
11.  My anti-virus software says that the installer may be infected.
12.  How do I install the software on a computer with dual-boot operating systems?
13.  Where do I download the non-shareware version?

Product Activation

1.  How do I purchase a license?
2.  How long does it take to get my License ID?
3.  Do I have to use the online order form?
4.  How much do upgrades cost?
5.  When logging in as a different user, the activation status is lost.
6.  Can I pay by a bank wire transfer?
7.  Can I fax my credit card number instead of using an online form?
8.  Can we invoice Gammadyne for a license?
9.  Can I order a license by telephone?
10.  Are site licenses available?
11.  Is a competitive upgrade offered?
12.  Is a physical product shipped?
13.  Where do I enter the License ID?
14.  Can the software be activated on more than one machine?
15.  When activating the product, it fails to connect.
16.  How do I perform offline activation?
17.  Is there any penalty for skipping updates?

User Interface

1.  How do I use the System‑G user interface?
2.  All the text is too big (or small)!  Controls are getting chopped off!
3.  The colors in the interface look bad.
4.  Why doesn't System‑G import my color settings?
5.  Is there a help file for System‑G?
6.  I messed up the skin and now cannot read text in the interface.
7.  Clicking the mouse doesn't always seem to register.
8.  Can the System‑G interface be shown on television or in a movie?

Miscellaneous

1.  What is shareware?
3.  Where should I send suggestions for improvements?
4.  Can I get a physical copy of the documentation?
5.  Are PAD files available for Gammadyne's programs?
6.  Does Gammadyne have a reseller/referral/affiliate program?
7.  Can I distribute the shareware version of Gammadyne's programs?
8.  How do I capture a screenshot?
9.  How about a link exchange?
10.  How can I get an old version of a program?
11.  How do I inform Gammadyne that my email address has changed?
12.  Why did the program revert back to the shareware mode?
13.  An Illegal Operation is occurring.
14.  None of the email hyperlinks are appearing on the website.
15.  Why do I not receive notifications of program updates?


We also have support pages for specific programs:

Connection Keeper
Gammadyne Mailer
Self-Extracting Archive Utility


If you still can't solve the problem, you may contact our technical support department.  However, please be aware of the following:

• Using email allows us to provide free, unlimited technical support.  Our software is very inexpensive, and we do not currently have the resources to provide this level of support over the telephone.
• Technical support can assist with the software's configuration, but within limits.  Sometimes configuration requires intimate knowledge of your business and may necessitate a Systems Analyst.
• Technical support is staffed Monday through Friday, 10:00am - 6:00pm Central Time (GMT-6:00).  Of course, you can send us email any time.

Click here to send an email to Gammadyne Technical Support.  We value your feedback and appreciate your interest in our software!

---Answers---

Downloading/Installing

1.  How do I download and install a program?

Our programs are packaged in self-extracting archives with a .EXE extension.  When the self-extracting archive is opened, an installation program will install the software on your hard drive.

To download a program, click on the "Download" link at the top of this page.  Then, click the "Download" link next to the corresponding program title.  This will start the download for the program's installer.  If you are using Internet Explorer, the following window will appear:



For other browsers, a similar window will appear.  Check the "Save this program to disk" box, then click the OK button.

You will then be asked where you wish to save the installer.  The window will look something like this:



Choose an appropriate location on your hard drive, then click the "Save" button.  Make sure you remember where the file is saved!  We recommend you save all downloads to "c:\download".

A window will appear displaying the progress of the download.  Once the download is finished, the window will look something like this:



Click the "Open" button to start the installation process.  If this window does not appear, or if you want to run the installer later, then you must find the downloaded file in Windows Explorer, and double click on it.

The installers are very simple.  The only decision you will need to make is where (on your hard drive) the program should be installed.  We recommend that you use the default location, which will be automatically provided by the installer.

Other installation notes:

• You may install newer versions over older versions without harming any project data. All of our programs are designed to seamlessly integrate with older versions.
• You cannot install to a network location, although the installer can be run from the network.
• Each installer is completely self-contained.  Installers are always the complete product, there are no patches.  No third-party program such as WinZip is needed.

2.  I'm having trouble downloading a program.

We have found our server to be very reliable.  It may help to reboot your computer or wait a little while.  It's possible we are uploading a new copy of the file as you are downloading it.  If you're still having no luck, please contact our tech support.

If your connection is being dropped consistently during the download, you will have to contact your ISP or phone company.  Note:  Connection Keeper will not help in this situation.  Connection Keeper only makes your connection appear active, which is not a problem during a download.




3.  When installing, I get an error stating that the archive is corrupt.

When the installer reports that it is corrupt, this means that the file itself has been altered.  The installer will always check to make sure it has not been changed before installing as a precaution, because there is a good chance the installation will not work.

The most common cause of this is a faulty download.  Delete the downloaded file (so that the browser does not cache it), then re-download it.

Another possible cause is a virus.  Viruses modify executable files when infecting them, which in turn can cause the installer to report that it is corrupt.  Please check your system for viruses.




4.  How is the software updated?

To update the software to a new version, simply download the new version from our website, and install it over the old version.  For minor upgrades (x.1), the upgrade is free and the product will remain activated.  For major upgrades (x.0), the software will require reactivation.  Open the Help menu, choose "Product Activation", enter your License ID, and click "Activate".  This will consume one activation from your account.  If all activations are used up, please purchase another license here.




5.  When I install a new version over an old one, the installer reports that an .EXE file could not be overwritten.

When this happens, the problem is usually that you are running the very application that you are trying to update.  Reboot the computer so that the system can replace the file.




6.  How should I install a program to a new location or machine?

In order to move one of our programs to a new computer, you must uninstall the program, then reinstall it at the new location.  If you keep project files in the old location, you must manually copy them to the new location using Windows Explorer.  Uninstalling will not delete project files.

You will need to reactivate the software with your License ID after the program is installed to the new location.  This will consume one activation from your account.  If all activations are used up, please purchase a new license here.




8.  Can I install the program on a network drive?

No.  Our programs must be installed on the machine from which they are run.




9.  Can the installation program be run from a network location?

Yes, and the network location doesn't even have to be mapped to a drive letter.




10.  How do I uninstall the software?

Go to Control Panel and choose "Add or Remove Programs".  Select the program to be uninstalled.  Then click the "Remove" button.

If you are uninstalling our software because it contains bugs or did not meet your needs, please tell us.




11.  My anti-virus software says that the installer may be infected.

Most likely this is a false positive (assuming you downloaded the installer from our site).  We carefully scan all of our installers before they are placed on the website.  There has never been an incident where one of our installers turned out to be infected with a virus.  There may be a virus on your system that is infecting the installer.




12.  How do I install the software on a computer with dual-boot operating systems?

All of Gammadyne Corporation's programs can work on computers that can boot to more than one operating system, so long as each operating system is either Windows 98, ME, NT4, 2000, XP, 2003, or Vista.  Boot into each operating system that you want the program to be available in, and install the program.  During each install, specify the same installation directory.  That's all there is to it!  Product activation need only be performed on one system for both systems to recognize it.




13.  Where do I download the non-shareware version?

The shareware version is the only version.  The shareware limitations are disabled by activating the product with a License ID (Help menu > Product Activation).  Click here to purchase a license.

Product Activation

1.  How do I purchase a license?

Go to our ordering page and click on the appropriate "Purchase" link.  This will open the ordering form where you can enter your details and credit card information.  Once the credit card is processed, you will receive a License ID by email (along with instructions).  The License ID is all you need to unlock the shareware limitations.




2.  How long does it take to get my License ID?

SWReg, the company that accepts payments for us, can usually process the order automatically, by computer, and deliver the License ID by email within minutes.  Sometimes, human intervention is required, but it rarely takes more than a couple of hours.

These and other details are listed on our ordering page.




3.  Do I have to use the online order form?

Our online ordering system has proven to be extremely reliable and secure.  However, as an alternative you can mail a check or money order to:

Gammadyne Corporation
10025 Mastin
Overland Park, KS 66212
USA

Notes:

• Be sure to tell us your email address and what product you are ordering.
• Money orders and checks must be drawn on a U.S. bank.
• More information about policy and ordering can be found here, including information about phone and fax orders.

4.  How much do upgrades cost?

Minor upgrades (x.1) are free.  Major upgrades (x.0) will require re-activation of the software.  One activation is consumed from the license.  Each license contains five activations.

Note:  it is perfectly okay to skip upgrades.  Upgrading will never consume more than one activation.




5.  When logging in as a different user, the activation status is lost.

This happens on Vista when our program lacks admin rights.  If UAC is enabled, this will occur even when the user is an admin.  The best work-around is to search the \Users folder for the activation certificate and copy this to the same folder under the other user.

Program	Activation Certificate
Clyton	ec-reg.dat
DJ Jukebox	juke-reg.dat
FSRU	fsru-reg.dat
Gammadyne Mailer	gm-reg.dat
Random Word Gen.	rwg-reg.dat
Scratchboard	sb-reg.dat
SEAU	seau-reg.dat

6.  Can I pay by a bank wire transfer?

Yes.  On the second page of the ordering form, in the "Payment Method" area, choose "WIRE TRANSFER with Proforma Invoice".  Please note that there is an $18 processing fee for wire transfers.




7.  Can I fax my credit card number instead of using an online form?

Yes.  On the second page of the ordering form, in the "Payment Method" area, choose "CREDIT CARD by FAX".




8.  Can we invoice Gammadyne for a license?

Sorry, but we only sell our software on the Internet or through mail order.  We cannot issue invoices at this time.

Click here for more information on placing an order.




9.  Can I order a license by telephone?

Our payment processor SWReg can accept telephone orders for a $3 service charge.  On the second page of the ordering form, in the "Payment Method" area, choose "CREDIT CARD by PHONE".




10.  Are site licenses available?

Sorry, there are no site licenses.  However, there are pricing tiers for volume discounts.  Please visit our ordering page for details.




11.  Is a competitive upgrade offered?

Sorry, our prices are so much lower than the competition, we don't have a competitive upgrade.




12.  Is a physical product shipped?

No, because it is not necessary.  Our programs can be downloaded from this website, eliminating the need for a disk.  After placing an order, you will receive a License ID that can be entered on the product activation window to unlock the full functionality of the program.

This product activation system provides the quickest access to the full version, and helps keep our prices low.  Since we regularly update the software, the value of having a disk is minimal.




13.  Where do I enter the License ID?

Open the "Help" menu.  Choose "Product Activation".  Enter the License ID in the first field.  Click the "Activate" icon.




14.  Can the software be activated on more than one machine?

This is permitted because each activation deducts one unit from the license.




15.  When activating the product, it fails to connect.

This indicates that something is blocking the activation request from being sent to Gammadyne's server.  Possible causes include:

• Firewall software
• Norton Internet Security
• Microsoft's built-in firewall (Control Panel > Windows Firewall)
• Router's built-in firewall
• Using a proxy server that is not configured in Internet Explorer

Please disable all firewalls and try again.  If using a proxy server, make sure that Internet Explorer is configured to traverse it.

If all else fails, please use the Offline Product Activation feature instead.




16.  How do I perform offline activation?

If Online Activation fails, Offline Activation can be used to activate the software using nothing more than email.  The email can be sent from a different computer, so long as the activation request code is generated on the computer where the software is installed.

Please follow this procedure:

1. Choose "Product Activation" from the Help menu.
2. Enter your License ID.
3. Click the "Offline Activation" icon.  The Offline Activation window will appear.
4. Click the "Copy" button next to the Email Address field.  This will copy the email address to the clipboard.
5. Open your email client and compose a new message.  Paste the email address in the To: field (Ctrl+V).
6. Return to the Offline Activation window.
7. Click the "Copy" button next to the Request Code field.
8. Return to the email client.  Paste the request code into the Subject: field.
9. Send the email.
10. Within 3 minutes, an auto-response should arrive.  If it does not, please check your spam filter.
11. The auto-response will contain instructions.  In summary, you need to reply to the auto-response.  This step is necessary to confirm that you can receive email from us before an activation is consumed from the license.
12. After you reply to the first auto-response, within 3 minutes you will receive a second auto-response.
13. View the attachments of the second auto-response.  The product activation certificate is attached to the email.  Save the attachment to the directory where the program is installed.
14. Restart the program and use the About window to verify that it is now activated.

17.  Is there any penalty for skipping updates?

No, none at all.

User Interface

1.  How do I use the System‑G user interface?

The System‑G user interface is very similar to Windows®, and even shares many of the same hotkeys.  There is a detailed help file available for System‑G.  Just choose "Help" from the bottom of the "System‑G" menu.




2.  All the text is too big!  Controls are getting chopped off!

Increase the window's size or tap the F11 and F12 keys until you reach the optimal font size.




3.  The colors in the interface look bad.

You may need to increase the number of colors used by your display adapter.  Right click on your desktop and select "Properties".  Click on the "Settings" tab.  In the "Colors" section of this folder, you should increase the number of colors to "High Color (16 bit)" or better. You may also want to increase your screen resolution as well.

Notes:

• You can also change color settings in the "Configuration Editor" (located on the "System‑G" menu).  Press F1 in this window to view the help file.
• There are also several different color schemes (called "Skins") that you can select from the System‑G, Skins menu.

4.  Why doesn't System‑G import my color settings?

The operating system does not contain all of the colors settings that System‑G needs to draw the user interface, so System‑G must use a separate set of color settings.  Partial color settings are not imported because we cannot guarantee that the interface would appear correctly.

You can change the color settings by choosing "Configuration Editor" from the "System‑G" menu.




5.  Is there a help file for System‑G?

Yes, choose "Help" from the bottom of the System‑G menu to open the help file.




6.  I messed up the skin and now cannot read text in the interface.

If the skin settings ever get messed up such that you cannot read text in the user interface, press Ctrl+Shift+Alt+F5 to reset all System‑G settings to their default.




7.  Clicking the mouse doesn't always seem to register.

Between the pressing and releasing of the left mouse button, the mouse cursor must remain on the same spot (within a certain tolerance).  Also, you must not hold the left mouse button down for longer than half a second.  Otherwise, it will not register as a click.




8.  Can the System‑G interface be shown on television or in a movie?

A user interface is meant to be seen.  You do not need direct permission from Gammadyne Corporation to show video or still images of the System‑G interface.  There is no charge for this; we consider it free advertising.

Miscellaneous

1.  What is shareware?

Shareware is software that is freely downloadable by the public.  Shareware usually has one or more "safeguards" that motivate users to pay for a license.  Typical safeguards include disabled features, nag screens, time limits, etc.  Purchasing a license from the shareware's author will allow the user to unlock the shareware limitations.




3.  Where should I send suggestions for improvements?

You may send ideas for new features to our tech support, and they will evaluate them and add them to our "To-Do" list.

We take all suggestions seriously, although we cannot guarantee they will be implemented.  We do add custom features for a fee.  Inquire with our technical support staff.

Click here to send a request for improvements.




4.  Can I get a physical copy of the documentation?

In the interest of keeping prices low, we do not provide printed manuals.  However, the Help file can be printed.  Simply choose "Print" from the File menu.




5.  Are PAD files available for Gammadyne's programs?

Yes, here are the URL's:

Clyton	http://gammadyne.com/pad_ec.xml
Connection Keeper	http://gammadyne.com/pad_ck.xml
DocPad	http://gammadyne.com/pad_dp.xml
DJ Jukebox	http://gammadyne.com/pad_juke.xml
FSRU	http://gammadyne.com/pad_fsru.xml
Gammadyne Mailer	http://gammadyne.com/pad_gm.xml
Random Word Generator	http://gammadyne.com/pad_rwg.xml
Scratchboard	http://gammadyne.com/pad_sb.xml
SEAU	http://gammadyne.com/pad_seau.xml
Toriss	http://gammadyne.com/pad_toriss.xml

6.  Does Gammadyne have a reseller/referral/affiliate program?

Yes, here.




7.  Can I distribute the shareware version of Gammadyne's programs?

Because our programs are shareware, we want them to get as much exposure as possible.  Anyone may freely distribute the following shareware programs:

Connection Keeper
DocPad
DJ Jukebox
File Substring Replacement Utility
Gammadyne Mailer
Random Word Generator
Scratchboard
Self-Extracting Archive Utility

Under the following conditions:
1.  You may only distribute the original, unmodified installation file (download it from the program's home page).  However, you are permitted to rename the file.
2.  You must not represent that you own the software or that it is free.
3.  You must not represent that the software is fully functional (i.e. without shareware safeguards).
4.  You must not provide a License ID for the software.

The last two conditions do not apply to our freeware programs.




8.  How do I capture a screenshot?

Left click on the window caption's icon (or right click on the window caption), and choose "Copy window to clipboard".  This will place the screenshot in the clipboard, where it can then be pasted into an image editor like MS Paint.  From there, it can be saved to a file, making it possible to attach the screenshot to an email.

The hotkey for screenshots is Ctrl+Alt+F5.  However, this only works in System‑G windows.




9.  How about a link exchange?

Great!  Click here to send us an email that specifies your home page URL, a banner or text description, and the location of your link to us.  We will promptly link back to you on our links page.

Click here to see the banners that you may use in your link to us.




10.  How can I get an old version of a program?

We do not provide downloads for old versions.  If you have a problem with a new version, contact us.  If we can't resolve the problem quickly, we will email the old version to you.




11.  How do I inform Gammadyne that my email address has changed?

Click here to send us an email telling us your old and new email address.  We'll change our records as soon as possible and email you back when it is done.




12.  Why did the program revert back to the shareware mode?

This can occur for the following reasons:

• If the activation certificate is deleted or becomes inaccessible due to security settings.
• The program is moved to a different hard drive.
• The program is uninstalled, then reinstalled.
• A major upgrade (x.0) is installed.

Except for the security problem (which needs to be fixed), it will be necessary to reactivate the software.  Sorry, but the activation is non-refundable.




13.  An Illegal Operation is occurring.

Please consider the following:

• Our software is not supported for the Mac.  Virtual PC is flawed.
• If you have similar problems with other programs, then the problem is probably with your system.  The most likely causes are overheating and faulty RAM.
• If the crash occurs during a database operation, it may help to delete and recreate the data source (in ODBC Administrator).
• If the crash is occurring in UFILTER.DLL then you need to update (or uninstall) Vcom SystemSuite.
• Checking for viruses would be prudent.

If the problem does seem to be a bug in our software, please report it to us.  We may request a screenshot of the Illegal Operation Window (after clicking the Details button).  From this information, we can usually diagnose and fix the problem.  We often provide patched versions to those that report such problems.




14.  None of the email hyperlinks are appearing on the website.

This occurs when Java is not enabled in your Internet browser.  Please use the web form.




15.  Why do I not receive notifications of program updates?

Most likely, we do not have your current email address in our records.  Notify us of your new email address here.

Note:  we no longer send update notices to AOL because the high percentage of undeliverables will cause AOL to blacklist us.